Terms of Service

1. Your agreement with NEXORA

NEXORA is the seller and legal entity providing the services described below. By creating an account, accessing the service, or continuing to use it, you agree to these terms and contract with NEXORA. If you use NEXORA for an organization, you confirm that you have authority to bind that organization. You must be legally able to enter a binding agreement and provide accurate account and business information.

You are responsible for keeping your account credentials confidential and for your service settings, website widgets, and activity under your account.

2. Services

NEXORA provides tools including appointment booking, website chat, and lead capture. Features may change as we improve the service. We aim to keep NEXORA available and reliable, but do not promise uninterrupted or error-free operation.

3. Free trials, subscriptions, and Paddle

Each service may begin with a 14-day free trial. After a trial, a valid payment method and paid subscription are required to keep that service active. Services are billed separately each month at the price shown before checkout.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, subscription, cancellation, and refund mechanics are also governed by Paddle's Buyer Terms.

If payment fails or no payment method is added before a trial ends, the affected service may be paused. Its settings may remain available so it can be resumed later.

4. Cancellation and pausing

You may pause or cancel an eligible service from Billing. A paid cancellation normally takes effect at the end of the current paid billing period. A trial may be cancelled immediately. The Refund Policy explains when a refund may apply.

5. Ownership and permission to use the service

NEXORA retains ownership of the service, software, documentation, branding, and related intellectual property. While your account is active, NEXORA grants you a limited, non-exclusive, non-transferable right to use the service for your own business under your selected plan. You may not reverse engineer, resell, redistribute, or bypass technical limits of the service.

6. Your content and customer data

You keep ownership of information and content you add to NEXORA. You give NEXORA a limited permission to host, process, and display that content only as needed to provide, protect, and improve the services. You are responsible for having the rights and permissions needed to collect and use visitor information.

7. Acceptable use

Do not use NEXORA for unlawful activity, fraud, spam, misleading conduct, intellectual property or privacy violations, harmful code, security interference, unauthorized probing, automated scraping, or attempts to gain unauthorized access.

8. Third-party services

NEXORA relies on third parties for functions such as payments, email delivery, and hosting. Their services may have separate terms. We are not responsible for third-party websites or services outside our control.

9. Suspension and termination

We may limit, suspend, or terminate access for a material breach of these terms, non-payment, security or fraud risk, repeated or serious misuse, or legal requirements. You may stop using NEXORA at any time. When access ends, service operation may stop and data may be deleted after any legally required retention period.

10. Disclaimers and liability

NEXORA is provided on an “as available” basis without a guarantee of uninterrupted or error-free performance. To the fullest extent permitted by law, implied warranties, including merchantability and fitness for a particular purpose, are excluded. NEXORA is not a substitute for professional legal, medical, financial, or emergency services. To the extent permitted by law, NEXORA is not liable for indirect, incidental, special, or consequential losses. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, death, or personal injury where applicable.

11. Changes and contact

We may update these terms and will show a new effective date when we do. Your continued use after an updated version takes effect means you accept the revised terms. For questions, sign in and use the in-app Help option.